Return & Refund Policy

Thank you for shopping with Zoobel. We value our customers and strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received
• Be returned in its original packaging
• Include all accessories, manuals, and original components
• Be accompanied by proof of purchase or order confirmation

Zoobel reserves the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Products marked as non-returnable
• Items that have been used, altered, or damaged after delivery

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To assist us in resolving the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or incorrect item

After review, we may offer a replacement, exchange, store credit, or full refund as appropriate.

4. How to Start a Return

To initiate a return, please contact our customer support team:

Website: https://zoobel.store/

Contact Us Page: https://zoobel.store/contact-us/

Email: support@zoobel.com

Phone: +1 573 874 3562

Live Chat: Available on our website for immediate assistance

Once your return request is approved, we will provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless the return is the result of our error, a defective product, or shipping damage, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service, as Zoobel cannot guarantee receipt of returned items.

6. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team for assistance.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, cancellation requests cannot be guaranteed and the order must follow the standard return procedure.

9. Refused Deliveries

If a package is refused or returned due to an incorrect shipping address provided by the customer, any shipping fees and return shipping costs may be deducted from the refund amount.

10. Chargebacks

We encourage customers to contact us directly before filing a chargeback with their payment provider.

Fraudulent or abusive chargebacks may result in account restrictions and additional review of future orders.

11. Changes to This Policy

Zoobel reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated effective date.

Continued use of our website following changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions regarding this Return & Refund Policy, please contact us:

Zoobel

Website: https://zoobel.store/

Contact Us Page: https://zoobel.store/contact-us/

Email: support@zoobel.com

Phone: +1 573 874 3562

Address: 222 E Broadway, Columbia, MO 65203, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our website for immediate assistance.

We are committed to resolving customer concerns fairly, promptly, and professionally.